Turning WhatsApp chats into conversions Google can learn from.
This furniture business sells premium furniture in the UAE. Most buyers enquire through WhatsApp and close in conversation or in the showroom, so Google Ads was optimising for chat taps with no idea which ones became sales.
- Return on ad spend
- 6+ ROAS
- Rebuilt from scratch
- 5 campaigns
What we did
- 01Rebuilt the Google Ads account into five focused campaigns.
- 02Captured the Google click ID (GCLID) on every visit and carried it into WhatsApp enquiries.
- 03Built a pipeline with Google Tag Manager, Apps Script and Google Sheets to log leads and closed sales.
- 04Uploaded closed sales back to Google Ads as offline conversions.
- 05Set a clear threshold of offline sales before switching to revenue-based bidding.
